TRIPLE-R Store Cancellation, Return, and Exchange Policy
At TRIPLE-R, customer satisfaction is our top priority. Please review our policies below for cancellations, returns, and exchanges.
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Cancellation Policy
1. Order Cancellation Before Shipment:
Orders can be canceled within 24 hours of placement for a full refund.
Contact our customer support team immediately if you need to cancel your order.
2. Orders Already Shipped:
Once an order has been shipped, it cannot be canceled. In this case, you may proceed with a return after receiving the product.
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Return Policy
1. Eligibility for Returns:
Items must be returned within 30 days of receipt.
Items must be in their original condition, unused, and with all packaging and tags intact.
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items:
Personalized or custom-made items.
Used or damaged items not due to manufacturing defects.
Sale or clearance items (unless defective).
3. Return Process:
Contact our customer support team to initiate a return.
You will receive a return authorization and instructions for shipping the item back to us.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds:
Once the returned item is received and inspected, a refund will be processed within 5-7 business days.
Refunds will be issued to the original payment method.
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Exchange Policy
1. Eligibility for Exchanges:
Exchanges are allowed for defective, damaged, or incorrect items received.
Contact us within 7 days of receiving the product to request an exchange.
2. Exchange Process:
Provide details of the issue along with photos if applicable.
Once approved, we will arrange for the return of the incorrect item and ship the replacement.
3. Exchange Limitations:
Exchanges are subject to product availability.
If the item is out of stock, a refund or store credit will be offered.
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Contact Us:
For cancellations, returns, or exchanges, please contact TRIPLE-R Store via Besterz messaging or email us at [support email].
We’re here to help resolve any issues and ensure you’re satisfied with your shopping experience!
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